Frequently Asked Questions
Billing and Payment
Looking for more information on a specific fee?
Select a fee from the dropdown below:
Looking for more information on a specific fee?
Select a fee from the dropdown below:
Livingston offers several options for electronic and online invoicing and payment.
Customers can receive invoices electronically via:
- File Transfer Protocol (FTP)
- Electronic Data Interchange (EDI)
Invoices can be paid electronically through:
- Livingston’s invoice and payments secure online portal to make payments by credit card, debit card or bank (PAD in Canada or ACH in the U.S.)
- Electronic Funds Transfer by instructing your bank to forward payment directly to Livingston’s bank account
- Pre-authorized debit (PAD) is available only for customers set up on Month End Settlement (MES).
Livingston offers several options for electronic and online invoicing and payment. Select Livingston’s secure online portal to make payments by credit card, debit card, or bank (PAD in Canada or ACH in the U.S.).
Customers can receive invoices electronically via:
- File Transfer Protocol (FTP)
- Electronic Data Interchange (EDI)
Invoices can be paid electronically through:
- Automated Clearing House
- Bank Wire Transfer by instructing your bank to forward payment directly to Livingston’s bank account
Submit questions about your Livingston invoice(s) by speaking with your client service representative now. Users registered for Livingston’s online payment portal, can communicate invoice questions and disputes directly through the payment portal.
Please fill out the form to submit your invoice request and we׳ll send it to your email within 24 hours.
Shipping Forms
When shipping to Canada, you have three invoicing options:
- A Canada Customs Invoice (CCI);
- A commercial invoice containing the same information as a CCI; or
- A commercial invoice with details of your goods – the buyer, seller, country of origin, the price paid or payable, a detailed description, including quantity, and CCI with the remaining information.
The commercial invoice/proforma invoice are documents required for the release of goods. To help you complete your commercial invoice for shipments to the U.S., access the resources provided below.
If you are an importer of motor vehicles and/or motor vehicle equipment shipping into the U.S., this quick video tutorial will show you how to complete the NHTSA HS7 declaration form.
If you ship anything with a gas or diesel engine into the U.S., you must submit a declaration form to the U.S. Environmental Protection Agency (EPA). This video can help you complete the required form.
If you are a food importer, this short video will show you how to complete the U.S. FDA Product Data Sheet for Food Imports.
You must provide your customs broker with accurate FDA-related information to ensure your shipments meet ACE obligations.
Livingston has developed a series of FDA forms in PDF-fillable format to assist you in setting up a proper database.
Our Resource Center has several fillable PDF forms you can use. Visit our Resource Center and use the Keyword search tool to find information on the shipping form you need.
Import/Export
To help you understand the importing process into Canada, we’ve assembled a helpful at-a-glance guide and an 18 minute tutorial video that tracks the phases your shipment from origin to destination.
To help you understand the importing process into the U.S., we’ve assembled a helpful at-a-glance guide and a 22 minute video that tracks the phases of your shipment from origin to destination.
When importing goods into Canada, the best way to get your shipments through Customs quickly is to ensure they’re classified with the correct Harmonized System (HS) codes. HS codes are 10-digit codes required to report goods imported into Canada. They also determine how much duty is applied, so accuracy is critical.
When importing goods into the U.S., the best way to get your shipments through Customs quickly is to ensure they’re classified with the correct Harmonized Tariff System (HTS) codes. HTS codes are 10-digit codes required to report of goods imported into the U.S. They also determine how much duty is applied, so accuracy is critical.
Livingston Portal
Livingston Portal is a trade technology that simplifies your operations and provides everything in one place.
Manage your customs activities online and store your entries electronically to meet government agencies’ record-keeping requirements. Perform analysis by imported product, vendor and country of origin for any specified time-period. Track your Free Trade Agreement (e.g., USMCA) certificates of origin to ensure that you’re capitalizing on duty savings.
Complete the sign up form to get access today.
Livingston Portal puts all Livingston׳s online resources at your fingertips, simplifies importing and exporting and keeps you informed every step of the way.
Complete the sign up form to get access today.
You and your foreign suppliers can create accurate, compliant shipping documents (e.g., Customs Invoices, Bills of Lading, USMCA Certificates) quickly and easily.
Rules-based intelligence is built in to validate and augment data to increase the accuracy of shipment documents and reduce customs clearance delays.
When documents are saved as complete and printed, they are automatically transmitted.
Complete the sign up form to get access today.